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    Refund Policy

    Last updated: September 13, 2026

    At a glance

    • Try LastRound AI with free credits before you pay.
    • Refunds only for purchases with no credits used, requested within 7 days.
    • Requests by email only, to contact@lastroundai.com.
    • Cancel any time to stop renewals. Access continues to the end of the period.

    1. Try before you buy

    Every new account gets free credits so you can use the features and judge the quality of the service before you pay anything. Because you can evaluate the product first, purchases are refundable only in the limited cases below.

    2. When a refund is possible

    Eligible for a refund

    • You request the refund within 7 days of the payment.
    • None of the credits from that purchase or renewal have been used, not even partially.
    • You were charged twice for the same purchase, or charged after a cancellation that we had already confirmed. These billing errors are refunded once we verify them.

    Not refundable

    • Any purchase or renewal where some of its credits have been used.
    • Free, bonus, referral and promotional credits.
    • Requests made more than 7 days after the payment.
    • Dissatisfaction with interview outcomes, job offers, or the content of AI answers. The service helps you prepare and respond; it cannot guarantee results.
    • Time left in a billing period after you cancel. Cancelling stops future renewals, and you keep access until the period ends.
    • Accounts suspended or closed for breaking our Terms of Service.

    A refund covers the specific purchase or renewal it is requested for. Credits from that purchase are removed from your account when the refund is issued.

    3. Subscriptions and cancellation

    • You can cancel a subscription at any time from your account to stop future renewals.
    • Cancelling does not refund the current period. You keep access and your remaining credits until it ends.
    • A renewal charge follows the same rules as any purchase: refundable only if requested within 7 days and none of the credits it added have been used.
    • To avoid a renewal you don't want, cancel before your renewal date.

    4. How to request a refund

    Refund requests are accepted by email only. We cannot accept them through support tickets, live chat, the dashboard, social media or phone.

    1. 1

      Email us from your account address

      Send your request to contact@lastroundai.com from the email address you use to sign in, so we can match the payment to your account.

    2. 2

      Include the payment details

      Payment date, amount and currency, plan or credit pack, payment method, transaction or order ID, and the reason. The button below fills in a template.

    3. 3

      We check your account

      We review the payment and your credit usage against this policy and reply to you by email with the decision.

    4. 4

      Refund to the original payment method

      Approved refunds are issued to the original payment method, usually within 5 to 7 business days. Your bank or payment provider may take longer to show it.

    Email your refund request

    To contact@lastroundai.com, subject "Refund request".

    Open email template

    5. Chargebacks and payment disputes

    Please email us before opening a dispute or chargeback with your bank or payment provider. Most billing problems are resolved faster by email. While a dispute is open we may pause the account, and we will share the purchase and usage records for the account with the payment provider.

    6. Other terms

    • Refunds are issued in the currency and to the payment method used for the purchase. We are not responsible for exchange rate differences or fees charged by your bank or payment provider.
    • We decide eligibility using our payment and credit usage records for your account.
    • This policy does not limit any rights you have under the consumer protection laws that apply to you.
    • We may update this policy. Changes apply to purchases made after the new version is posted, and the date at the top of the page shows the latest revision.

    This policy is part of our Terms of Service. For credits and plans, see How credits and plans work.